Can we trust AI decisions? Organisations need to introduce processes that ensure we can

Artificial intelligence is making headlines by beating human Chess and Go champions, and is quietly entering our lives in the form of virtual voice assistants, car navigation systems, and e-shop purchase recommendations. It provides even more benefits behind the scenes, unseen by the public eye, ranging from AI helping organisations protect themselves against risks associated with loans, to diagnosing medical conditions and even counting pedestrians.

All this has been useful, but it has also been accompanied by new worries around algorithmic biases and personal privacy. Within the new challenges introduced by AI are the risks of unintended discrimination potentially resulting in unfair decisions, as well as issues relating to consumers’ knowledge about how AI is involved in making significant or sensitive decisions about them. Many big questions remain unanswered, and even bigger ones have yet to be asked.

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