I start each day by reading customer feedback, and when I come across quotes like this one, I'm stopped in my tracks: "I was 14 years old when Old Navy opened up in my town in 1994. It was the first place I felt like I could find clothes for me. ... Honestly, Old Navy is a part of my turning into an adult and figuring out my style evolution."
I was that customer growing up. I never felt like there was a store or brand that was meant for me. Everything was too expensive, too short for my tall frame. I didn’t see myself reflected in any of the marketing staring back at me, asking me to come and shop. And because of that, rather than enjoy retail therapy, I was left feeling like I didn't belong.