Stacktical aims to deliver instant compensation when there are outages to the internet, apps or related services. The idea is that if apps, websites, or other online services go down, users receive instant compensation. This is possible thanks to the blockchain, and there is no need to submit proof or a compensation claim. Instead, you get instant payment. Stacktical prides itself on showing the future of customer service.
Service level agreements are contracts that outline the quality of service that a customer will get from a cloud provider. Additionally, the SLAs provide the fair methods of settling any disputes if that level of quality is not met. The issue with traditional service level agreements is that they tend to be expensive for providers to offer. As such, only the largest clients are typically able to make use of them, and they pay a premium for doing so.